2026 is fast becoming one of GoTyme Bank’s (formerly TymeBank) most landmark years. In less than three months since the launch of its new app, one million customers have already been successfully migrated to the platform, a significant milestone for one of the country’s fastest growing banks. This growth milestone coincided with the rollout of dedicated Customer Hubs in 27 malls across Gauteng and the Western Cape.
Thanks to a carefully managed migration process designed to prioritise security, stability and customer experience, customers were able to transition to the new app with minimal disruption. All banking information and personal data – including accounts, balances and transaction history, were safely migrated. To access the benefits and features of the new app, which include a competitive 10% savings rate, customers simply needed to download the app and sign in through the biometric verification process.
“The fact that so far at least one million GoTyme Bank customers have successfully moved to the new app – driving its No.1 ranking across app stores – feels like a vote of confidence from the people who trust us to deliver on our promises,” says Cheslyn Jacobs, CEO of GoTyme Bank.
“We are not just building something functional; we’re building a banking experience that people can genuinely trust.”
New Customer Hubs open their doors
Staying true to its mission of “meeting customers where they are,” GoTyme Bank has not only prioritised the user experience, convenience and security of its new app, but has also put down further roots on the ground with new Customer Hubs – this is in addition to its fleet of kiosks at TFG and Boxer stores. These branded spaces, primarily based in mall banking courts, have been designed to offer a more holistic and welcoming environment than the in-store kiosks customers became familiar with during the bank’s formative years.
At each Hub, customers can expect to be assisted by trained GoTyme Bank ambassadors who provide hands-on support with traditional banking functions, including opening an account, card issuance and replacement, product education, app support and account queries.
“Above and beyond these functions, GoTyme Bank’s Customer Hubs are equipped to allow customers to ask questions in a comfortable environment and get real help from team members who understand the people we serve,” says Jacobs.
The following months will see more locations being added to this list, providing customers with additional physical and digital touchpoints, and bringing the bank’s vision of a well-rounded “phygital” experience to life across the country.
As Jacobs concludes: “We’re bringing our promise ofbanking how it should be to life – where a seamless phygital experience delivers real, everyday value. Customers are already seeing the difference through targeted propositions that meet the needs of every income segment – from South Africa’s leading 10% savings rate, to free PayShap payments under R5,000, and zero charges on card transactions overseas. We’re building a bank that works the way it should—for all South Africans.”
We’d like to take this opportunity to thank our loyal customer base for their ongoing belief and support. With you, we’re building something truly world-class.”
